If It IS Broken, Fix It!
As property owners and managers ourselves, it was clear to us that the
system of property maintenance and repairs – and how it’s “always” been
done – was broken.
We experienced the same problems all property owners and property managers
do. We could not find an HVAC, Restaurant
repairs and maintenance, tenant
finish and general maintenance service that was available 24/7, reachable, reliable, knowledgeable, trustworthy,
efficient and affordable -- and that followed through and followed-up.
We were sure there had to be a better way, so we decided to create one.
Creating a Company From Scratch
eBuildingService was started in a rather unusual manner. Instead
of setting up a company and then having customers adapt to our systems,
we decided that we’d be the ones to adapt. We started out by asking
property owners, property managers, landlords and tenants, what THEY
needed and wanted in a maintenance company, what worked for them and
what didn’t with their HVAC companies, with their locksmiths, with
their tenant finish contractors and with their general maintenance and
repair services. Then we asked the guys in the field – the technicians – the
same questions. And the supervisors. And the service managers. And the
people in the office and on the phones.
And then we built a customer-centric maintenance company
from the ground up based on the feedback we received.
According to our customers, we’ve succeeded in creating the kind
of general maintenance company, HVAC repair, locks and keys and tenant
finish services that property owners, property managers and service technicians
were looking for all along.
Although we pride ourselves on many components of our company,
our key differentiators are our communication systems and our people.
- Communications – One of the things we
heard over and over again from customers, technicians, managers,
supervisors, owners, tenants and property managers alike
is that the traditional communication stream did not work.
So we came up with a whole new way of communicating. Using state-of-the-art
systems and technology. We created a communication-driven, web-based
property maintenance company where everyone all the time can
know exactly what’s
going on -- and/or communicate directly if needed. Please click
here to learn more about our Communication
Technologies and Electronic Service
- Our People We wish King Sooper’s hadn’t already used “our people
make the difference” as their slogan, because we’d sure like
that as our tagline. One of the key components of our internal mission
statement is to attract, hire and retain excellent employees. We hire highly
skilled workers, treat them well, pay fair wages, and offer a great benefits
package. Those are internal values that might not mean much to you, but
here’s how they translate to the level of service we deliver:
- Our people are knowledgeable, skilled and experienced. They are specialists
in their areas, and know what they are doing in terms of repair
and replacement of HVAC systems, locks and keys, general maintenance
and tenant finish.
- Our people are reliable and responsible. They’ll be there when
they say they’ll be there and take care of the problem as promised.
can trust our service technicians. If they technicians say
a part is needed, you can trust that that’s the case. If they
say that replacement makes more sense than repair, you can
rely on that information. If all you need is a new belt, or
a slight adjustment, they’ll
tell you that too. Our entire team knows that profitable properties
come from cost effective repairs and we always keep that in
mind for our clients. If we tell you something needs to be
replaced, you can trust that we’ve
done everything to try to fix it first.
- The eBuildingService
team maintains appearance standards. Our people are clean,
appropriately dressed and maintain a professional and presentable
appearance at all times. You will never be embarrassed to have
them in your building lobby or in a tenant’s
- Our key people have high level security clearances
and can be trusted on your property, in your building and/or
in tenant suites or secure areas such as electrical rooms,
phone rooms, and computer equipment areas, and with building
access, lock and keys.
Or click here to learn more about our Communications and Technology Systems
here to sign up Today!
Call eBuildingService General Maintenance Company Today.
Interact with eBuilding Service through a variety of online mediums.