About eSR – electronicServiceRequest
The old way of conducting building maintenance and repair services is
a thing of the past. With the eSR web-based property maintenance and service
system, jobs are assigned, tracked and monitored online with all pertinent
information in one web location, accessible 24/7 to technicians, supervisors
and customers alike.
Every person involved in any job – whether client, technician, service
manager, supervisor, property manager, etc.) can see the status
of the job, notes, estimated costs, and estimated completion date – and
even the technician’s time card clearly showing how much time was
spent on the job.
How eSR works
- Customers can order work by phone or online.
- Four eBuildingService
supervisors screen requests, assign jobs and dispatch workers.
- When a technician is assigned a job, they get immediate electronic
notification.
- The technician and the supervisor also get
immediate notification any time a client sends a message or
adds information to a job page.
- Throughout the duration of
the job, all pertinent information is accessible online, including
the work request, proposal, estimate, timeline, technician,
supervisor and customer notes, parts needed and/or ordered,
estimated completion, etc.
- The supervisor is electronically
notified when a service call is completed so they can review
the file. The job is not considered complete until after the
supervisor has reviewed and approved the work.
- Customers
can log on at any time to check work status.
Step 1: The client is assigned an Electronic
Service Request Account (click on the images to enlarge
or shrink them)
Step 2: Client logs onto eSR to order work. This screen shows the options
available for service work, as well as options to request a proposal or
estimate only, the desired completion date, areas for notes, etc.
Page Two allows for more detail, PLUS billing information. eBuildingService
can bill the property manager, the building owner, the building
tenant or whomever we are instructed to bill. Each job can
be specifically coded to whatever property or ownership group
should pay for it. This is a great benefit for owners and managers
with multiple properties.
The next step enters the eSR into the system at which point supervisors
are notified, review the request and assign it to a technician.
The client can view the eSR at any stage and
check on the progress and status of the job via notes from supervisors
and tech's. If the clients
enters any new or revised information, the supervisor and assigned
technician receive an immediate e-mail notification that an update has
been made.
The client’s “Job Board” lets them see the current
state is of any eSR's currently in progress. They
can also search to find any notes or archived eSR's for
more info.
To fully understand how the eSR system works, its amazing capabilities
and efficiencies, please call us to request a free demo. eSR will revolutionize
the way you handle property and facility maintenance and repair service
calls from now on!
Call Us Today to Find Out More or To Give Us A Try
303.592.1055
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